Privacy Policy

OneStop Creatives (“OneStop Creatives”) takes your privacy very seriously. Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our website (https://www.onestopcreatives.com/) (the “Site”), any related services, sales, marketing or events (collectively referred to herein as “Services”), and your choices about the collection and use of your information.

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Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Service. If you do not want your information processed in accordance with this Privacy Policy in general or any part of it, you should not use our Service and discontinue use of the Site immediately. If you have any questions or concerns about this Privacy Policy, or OneStop Creatives’ practices with regard to your personal information, please contact us at support@onestopcreatives.com.

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If you access our Site on behalf of an organization, “you,” “your,” “Client-Added Users,” “Administrators,” “Account Owner” and “Client” in these Privacy Policy will refer to both you (when applicable) and that entity (when applicable).

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This privacy policy applies to all information collected through PLEASE READ THIS PRIVACY POLICY CAREFULLY AS IT WILL HELP YOU MAKE INFORMED DECISIONS ABOUT SHARING PERSONAL INFORMATION WITH OneStop Creatives.

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TABLE OF CONTENTS

1. Information We Collect from Our Clients

2. How We Use Client Information

3. Client Information and Sharing with Third Party Services

4. Cookies and Tracking Technology

5. How You Share Your User Content

6. Keeping Your Information Safe

7. Your Choices About Your Information

8. How Long OneStop Creatives Keeps Client Information

9. OneStop Creatives Does Not Collect Information from Minors

10. Client’s Privacy Rights

11. Links to other websites and services

12. Additional information for users in Europe

13. Keeping Client Updated on OneStop Creatives’ Privacy Policy

14. Contact Information

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1. Information We Collect from Our Clients
OneStop Creatives collects information that you voluntarily provide us when registering on the Site or otherwise expressing interest in the Services or requesting additional information about our products or the Services. This includes personally identifiable information (“PII”). The PII that OneStop Creatives collects depends on the context and extent of the Client’s interactions with OneStop Creatives and the products or Services the Client uses and the features selected thereof. The PII OneStop Creatives collects may include but is not limited to: Name, Address, Telephone Number, E-mail Address, Credit Card Information and Banking Account Information.

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We also collect data from you when you create your account, create requests, and send feedback to us about the Site and the Services. We also collect information you provide to use in the designs for your Requests (such as text, photos, graphics, and video you upload to use in your Requests). We use this information to operate, maintain, and provide the features and functionality of the Services to you, to correspond with you, and to address any issues you raise about the Services. All of the data that you enter or upload in the Client Account, including your Profile, Requests, Brands, Feedback Tool, Users, Marketplace, Designer Preferences, Support, Messages, Chat with Account Managers or any other section of the Site is collectively referred to as “User Content.”

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Derivative data may also be collected or generated from commercial transactions, such as purchase history, preferences and geo locational data. OneStop Creatives also automatically collects certain information on how the Client visits and uses the Site or Services. This information does not reveal your personal identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location information about when you visit the Site and other technical information. This information is primarily needed to maintain the security and operation of our Services and the Site, and for OneStop Creatives’ internal analytics and reporting purposes. OneStop Creatives also collects information through cookies and similar technologies.

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2. How We Use Client Information
OneStop Creatives uses PII and other data collected via the Site or through the Services for legitimate business purposes set forth below. OneStop Creatives processes PII in order to contract with the Client or perform in accordance with said contract, with the Client’s consent and in compliance with legal obligations. The purposes and uses for and of the PII are as follows:

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A. To facilitate account creation and logon process;
B. To operate and maintain the Site;
C. To bill Clients for subscriptions to the Site;
D. To send administrative information to Client and communicate with you about the Site or the Services;
E. To fulfill and manage Requests;
F. To analyze the data and improve the Site, the Services, and your user experience;
G. To combine the information you provide us and information that we collect automatically and receive from other sources and combine it with the information about the behavior of other users to customize your user experience and improve our Services;
H. To recommend services of third-parties, such as the Marketplace services;
I. To personalize and measure the effectiveness of advertisements for the Site and its Services on third-party sites and platforms;
J. To gauge Client satisfaction and improve your interactions with our design team;
K. To resolve technical issues you report about the Site or the Services;
L. To monitor activity that we think is suspicious or potentially fraudulent;
M. To identify violations of this Privacy Policy or our Terms of Service;
N. To comply with the law and reasonable requests of law enforcement;
O. To protect the security or integrity of our Service;
P. To protect the rights, property, or personal safety of OneStop Creatives, our users, or third-parties.

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3. Client Information and Sharing with Third Party Services

OneStop Creatives reserves the right to process or share PII or other information the Client shares with us to conduct the Services (the “Shared Information”) in the following scenarios:

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A. Billing and managing your subscription;
B. Providing email services and Client communication;
C. Hosting and storage;
D. Data analytics and predictive analytics;
E. Data security and protection;
F. Advertising and marketing the Site or our Services on third-party sites;
G. Using the Shared Information for a specific purpose with your consent;
H. When OneStop Creatives determines that processing or sharing the Shared Information is reasonably necessary to achieve OneStop Creatives’ legitimate business interests;
I. When performance of the Services requires processing or sharing Shared Information;
J. Complying with applicable law, lawful government requests, judicial proceeding, court order or legal process such as in response to a court order or subpoena;
K. When OneStop Creatives determines that it is necessary to investigate, prevent or take action regarding potential violations of OneStop Creatives’ policies, suspected fraud, situations involving threats to safety of any personal or illegal activities;
L. During the course of negotiations or any due diligence related thereto, for the merger, sale of company assets, financing or acquisition of all or a portion of OneStop Creatives’ business to another company;
M. In the course of use of third-party advertising to serve ads when the Client visits the Site; and
N. In the event our parent company, related companies, or affiliates may offer you certain products, services or promotions.

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4. Cookies and Tracking Technology
When you visit the Site, we (and our third-party partners) will send cookies — small text files containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets OneStop Creatives do things like help you log in faster, enhance your navigation through the site, remember your preferences and generally improve your user experience. Cookies also convey information to us about how you use the Site (e.g., the pages you view, the links you click and other actions you take on the Site), and allow us or our business partners to track your usage of the Site over time. They also allow us to measure traffic and usage trends for the Site, deliver personalized advertisements that may be of interest to you and measure their effectiveness, and find potential new users of the Site.

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You can control or reset your cookies and similar technologies through your web browser, which will allow you to customize your cookie preferences and to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.

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5. How You Share Your User Content

Client Accounts
If the Account Owner or Administrator adds other users to the Client Account, then any information, requests, or content that are created in that Client Account or activity you take within the Client Account may be shared with the Account Owner, Administrators, or Client-Added Users. If requested by the Account Owner, OneStop Creatives may re-assign ownership of any User Content you post in the Client Account to a different Account Owner, Administrator, or Client-Added User. You should ensure that any personal information, confidential information, or User Content that you’d like to keep private is not added to the Client Account.

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Collaboration
Any user who creates a Request in the Client Account may designate Collaborators (i.e. other users of the Client Account) who have access and authorization to modify the request, provide feedback, view project details, upload files, and download files from the Request. If you add a Collaborator to a request, you will share your User Content with that Collaborator.

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6. Keeping Your Information Safe
OneStop Creatives cares about the security of your information, and uses appropriate safeguards to preserve the integrity and security of all information collected through use of the Services. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from OneStop Creatives, at all times. However, OneStop Creatives cannot ensure or warrant the security of any information you transmit to OneStop Creatives or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed.

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7. Your Choices About Your Information
You may control how we process, collect, and share some of your account information and User Content as follows:

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A. You can correct, modify, or delete the data in your account in your Account Settings;
B. You can request access, correction or deletion of the data OneStop Creatives holds on you by contacting info@onestopcreatives.com;
C. You can change your Email Notification Settings and Browser Notification Settings in your Account;
D. You can add or delete users from the Client Account if you are the Account Owner or an Administrator; and
E. You may delete and disable cookies and other tracking tools using your mobile device settings or internet browser’s settings.

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If you unsubscribe from OneStop Creatives’ marketing email list, OneStop Creatives reserves the right to send you Service-related emails necessary for the use of your account or performance of the Services.

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8. How Long OneStop Creatives Keeps Client Information
After 21 days of inactivity, any open requests may be archived. Following termination or deactivation of a Client account, OneStop Creatives will retain the Client profile information and User Content for a commercially reasonable time, and for as long as we have a valid purpose to do so. In particular, OneStop Creatives will retain your information for the purpose of complying with its legal and regulatory obligations and to enforce our agreements.

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9. OneStop Creatives Does Not Collect Information from Minors
OneStop Creatives is committed to protecting children’s privacy online. Our Site and Services are not intended for children under 13 years of age (or 16 in the EU). OneStop Creatives does not knowingly collect PII from children under the age of 13, or 16 in the EU.

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10. Client’s Privacy Rights
Your rights may vary depending on your location. If you are a California or Virginia resident, please see the “Specific Rights for California and Virginia Residents” section below. If you are a European Union resident, please see the “Additional Information for Users in Europe” section.

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11. Links to other websites and services
The Site and Services may contain links to third-party websites and services that are not owned or controlled by OneStop Creatives. OneStop Creatives is not responsible for the privacy practices or content of these third-party sites and services.

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12. Additional information for users in Europe
If you are located in the European Economic Area (EEA) or the United Kingdom, OneStop Creatives complies with the General Data Protection Regulation (GDPR). You have rights to access, rectify, erase, restrict processing, object to processing, and data portability in relation to your personal data. To exercise your rights, please contact us at support@onestopcreatives.com.

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13. Keeping Client Updated on OneStop Creatives’ Privacy Policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by posting the updated Privacy Policy on the Site and/or sending you an email notification.

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14. Contact Information
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact OneStop Creatives at info@onestopcreatives.com.